Test Installation

Follow this short procedure to ensure SyncSwitch 1000 functionality.

Checking the Hardware Installation

Check for power.

Problems

If there is no power to the SyncSwitch 1000, reseat the power cable, check that the SyncSwitch 1000 is turned on and check for power lights.

Checking the System Configuration

Select Statistics from the left-hand navigation of the SyncSwitch 1000 interface.
Ensure that the devices connected to the synchronous ports of the SyncSwitch 1000 are running and attempting to communicate.
Check to see if any frames/bytes are being received or transmitted.

Problems

If there are no frames/bytes being received, check to ensure the attached equipment is transmitting.

When no frames/bytes have been transmitted there is most likely a physical problem. Check the cables. If your links are configured for X.25, you can restart the protocol stack using Restart Software in the left-hand navigation window.

To perform a system reset to factory defaults

Power up the SyncSwitch 1000 and let it boot. The boot process usually requires about 40 seconds.
Insert a small point (e.g. a paper clip) into the reset hole on the front of the SyncSwitch 1000 box.
Press the reset button. You will feel a slight spring action as you release it.
Wait 15 to 20 seconds to ensure the flash memory is flushed properly.
Remove and reapply power to the SyncSwitch 1000 and allow it sufficient time to reboot. The unit will have the factory default configuration include IP address and administration password.

Refer to the Administrator's Guide for more Troubleshooting Tools.